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CVS Pharmacy Complaint - Newtown CVS nightmare!
CVS Pharmacy Complaint

CVS Pharmacy Complaint

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Newtown CVS nightmare!


Horrible customer service especially in the pharmacy. You should really train your associates because the only one who is helpful and knows what she is doing is Mayra. Lauren is extremely rude and has no people skills you really shouldn't have someone like that in customer service. I was charged for multiple prescriptions, and then given a store credit even though i paid by a debit card because i didn't have my original receipts on me. They gave me a store credit towards a different prescription even though i shouldn't have been charged for that one either. They finally fixed that, but stuck me with a store credit i didn't want, seeings how i originally paid debit, and it was there mistake and I had proof from my bank i paid debit, but they insisted there wasn't anything they could do. Mike the store manager is less then helpful as well. He gave me a diplomatic response and shrugged it off. Ive been in retail for over 20 years and CVS needs to remember that if it wasn't for customers they wouldn't be in business. Its a choice that customers shop there we don't need to. There are 3 other pharmacies less then 5 minutes from there. Maybe you should hire people who actually want to help people and not just looking for a check. Will not shop there again. BigY and Wallgreens are right around the corner!


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