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CVS Pharmacy Complaint - CVS Enfield, Connecticut
CVS Pharmacy Complaint

CVS Pharmacy Complaint

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CVS Enfield, Connecticut


My wife called the CVS Pharmacy in Enfield, Connecticut to refill a prescription for our daughter. The pharmacy manager, Elizabeth Johnston, informed my wife that the prescription requested did not match the previous prescriptions they had filled. Ms. Johnston told my wife over the phone that she could not access our daughter's profile and prescription history, so therefore she could not assure us that our daughter received the earlier medications prescribed by her pediatrician. Because we were unsatisfied by this response, we consulted our friend who is a pharmacist, and we went to the pharmacy. Ms. Johnston was able to print a copy of our daughter's profile, despite her insistence that she was unable to do so over the phone, and it showed that our daughter did not receive the medication prescribed. She also suggested that the person who filled the prescription might have put a different label on the medication to save us the actual co-pay required. Her dishonesty drove us to contact the store manager, Ryan Vaughan, who did not return our calls until we contacted the the CVS corporation directly.


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