CVS Pharmacy Consumer Complaints All Reviews

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CVS Pharmacy Reviews

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  • Rude pharmacist

    Everything 3 months when get my son%u2019s medication refilled they mix up 2 that are similar in name. Last time they told me I should point out how they are different. Apparently it is my responsibility to teach them about similar sounds medication and how to read prescriptions. So I just went into CVS to drop off and when I asked to speak to the pharmacist, she was so rude to me. Now she%u2019s trying to say it%u2019s my insurance that doesn%u2019t cover both. When they run through as 2 different medications, my insurance always pays. This CVS is at 2220 Crosstimbers, Flower Mound.... More...
    (Shopping, Chain Stores)
    Whitneyrr's Picture   Whitneyrr    0 Comments   Comments
  • this review is on kamika baylor at cvs store #

    There is a manager by the name of kamika Baylor who works at the CVS on slauson and central store #4019 ,she is highly rude and disrespectful,she talks to customers with absoutley no respect at all ,she told my boyfriend that she was not filling anymore of his prescriptions and he deals with epilepsy (seizures)I do not appreciate the way this kamika Baylor has treated my boyfriend at all ,I or my boyfriend will never be returning tothis CVS again ,something needs to be done about this kamika Baylor lady .. More...
    quinesha2017's Picture   quinesha2017    0 Comments   Comments
  • Extreamly Poor Customer Service

    My experience today was nothing short of a disaster. A Pharmacy employee by the name of Michelle Bonn was extreamly rude, belligerent, disrespectful, and unprofessional to say the least. A simple trip to the pharmacy drive through turned out to be a very hostile experience. I went to pick up medication for my daughters surgery of which was not in the system. I contacted my Dr. while at the cvs window to confirm that the prescription was in fact called in, but while confirming with my Dr. over the phone, the pharmacy employee called the police on me because I wouldn't drive away to... More...
    Graduate16's Picture   Graduate16    0 Comments   Comments
  • CVS Enfield, Connecticut

    My wife called the CVS Pharmacy in Enfield, Connecticut to refill a prescription for our daughter. The pharmacy manager, Elizabeth Johnston, informed my wife that the prescription requested did not match the previous prescriptions they had filled. Ms. Johnston told my wife over the phone that she could not access our daughter's profile and prescription history, so therefore she could not assure us that our daughter received the earlier medications prescribed by her pediatrician. Because we were unsatisfied by this response, we consulted our friend who is a pharmacist, and we went to... More...
    (Medical, Dental Services)
  • Hanford pharmacy runs customers off

    The new pharmacist at the W. Lacey store in Hanford, CA should be fitted with a swastika armband rather than a white lab coat. This modern-day Mengele runs a background check on virtually every customer. The first day that I saw him he was so overbearing that two women in front of me demanded their prescriptions be returned to them. My prescription refill was three days early (most pharmacists will refill three days early, some more), but he told me to come back in four days. I went to the CVS at 10th and Fargo and they refilled the prescription in 10 minutes. On another occasion, I took a... More...
    (Shopping, Chain Stores)
    PainfulTruth's Picture   PainfulTruth    1 Comments   Comments
  • I was called disgusting by one of pharmacy staff

    First let me start by saying I never tend to leave my home because of my disability. I have major anxiety. Depression. And a mood disorder. I went to cvs with a friend because, I had to pick up a prescription and so did she. so I was second in line waiting patently behind her. my turn came I walked up to the lady who typed in my information in, and out of no where, here comes this guy in a white cvs pharmacy jacket, ignorant as can be says to me "you shouldn't be eating in here YOUR discusting" I was so shocked and stunned I said back "do you want me to throw the... More...
    Rebeccajowers's Picture   Rebeccajowers    1 Comments   Comments

    9100 atlantic ave Jacksonville, FL. PHARMACY DOESNT ACCEPT PHONE PAYMENTS!! I'm trying to pay for my retired mother's prescriptions from NJ and they wont accept $14.00 over the phone. Not ONE HUNDRED AND FORTY DOLLARS... JUST FOURTEEN DOLLARS! This could be life and death and the pharmacy clerk tells me she is worried about FRAUD. $14.00!!! I offered to fax a copy of the card and my license but that wasnt good enough. OBVIOUSLY I WOULD BE MORE AT RISK FOR FRAUD than them by doing this. Sometimes old people run out of money and sometimes their relative out of state need to get them... More...
    ChenaeSimms's Picture   ChenaeSimms    0 Comments   Comments
  • Pharmacy Team (CVS on Arlington Road in Bethesda MD

    How is it that when you call on the phone you have to wait for 30 mins on hold, but when you go into the store the pharmacy team is more concerned with the phone than they are with customers actually in the store. I just got hung up on after on hold for 30 mins with a Woman named Michele, she answered none of my questions and gave me false information that I found out was bogus because my doctors office called 10 mins later and got the job done in 2 mins. After being hung up on after 30 mins, I called back. She gave me the same load of crap and then said "I CANNOT TALK TO YOU... More...
    (Medical, Dental Services)
    drjakefurr's Picture   drjakefurr    0 Comments   Comments
  • Horrible, dissapointed. and annoying as heck.

    Im pretty sure my experience in CVS is very similar to most people's point of view also. Most Cvs are located in bad areas of Vegas. Not only is there a bunch of homeless people there. WHen I walked into CVS, no one greeted me, gave a simple wave, or a careless smile. All the emplyees were very rude, fat, ugly, or careless. This was just the first portion of my experience at this dump. Second of all, there are many sick people here. I know it seems dumb to write a bad review about the sickness of people in a pharmacy, but to see someone wipe their baby's nose with their hand and... More...
    (Medical, Dental Services)
  • Horrible Service

    the most pathetic staff anywhere they tell you prescriptions will be ready in a few hours and that they will call. Well they never called. I had to go up there myself to get it all straightened out. Truly disturbing to know that customers who go there are there for prescriptions and the service is so bad I can't image the frustration for the person who really needs their meds for a life or death situation and because of the pharmacy's lack of care, leadership, stubbornness/ ignorance, and poor management. While I was there, there were more that ten people waiting in line and at... More...
    acantu214's Picture   acantu214    0 Comments   Comments
  • online order

    Ordered several items through CVS online and were scheduled to receive the items through UPS on Friday 10-17-14. Received the items today in a box that was: 1. Open 2. Damaged on all sides 3. Packing had been slashed open 4. Every item was damaged and open 5. Several times were out of their packing 6. Other items were opened and taped When I called the supervisor on the phone was very unsympathetic stating that the items could be resent but would take 2-4 business days. I cannot begin to say how appalled I was to not only receive these items in the shape there were in but also the... More...
    (Shopping, Chain Stores)
    SSingh's Picture   SSingh    0 Comments   Comments
  • cvsnetstore total scam-don't waste your money

    On July 20, 2014 I decided to take a chance at big savings by placing an order with by calling 330-552-7704 and spoke with a man claiming to be named, "Peter" (he had a strong Pakistani/Indian accent). He wanted me to send payment up front via either Western Union or MoneyGram to an individual in India. The next day, Peter called back stating that they were out of stock in my size and the only way to get my order would be to send more money to upgrade to a larger size item. If I did not upgrade it could take 10 days to ship. I explained that the first order needed... More...
    (Medical, Dental Services)
    losmithe's Picture   losmithe    0 Comments   Comments
  • CVS on 101 Canal Street in Boston, Massachusetts

    The CVS pharmacy on 101 Canal Street in Boston, Massachusetts treated me like a criminal when I picked up pain medication with an antibiotic after inpatient surgery. I had staples, stitches, a vascular graft, and a skin graft. They told me they weren't sure they had enough of the pain medication. I told them I was fine with that (I only really cared about the antibiotic) and they still treated me with absolute disgust. It was the first time I'd been to that CVS, but I thought it would save time so I could catch my train home at North Station. The skin graft donor site was from my... More...
    (Medical, Dental Services)
    SuperNOhappy's Picture   SuperNOhappy    0 Comments   Comments
  • wrong medication/sick toddler/long lines

    STAY AWAY FROM CVS PHARMACY 681 RESERVOIR AVENUE!!!!!! HORRIBLE experience. Shortly after my toddler son was released from the ICU, I went to CVS to fill my prescription. The lines are atrocious inside the store and in the drive thru. You have to wait in line to fill your prescription, then when you are called for your prescription you have to wait in the line all over again. Once I get to the counter they handed me the meds, I should've looked sooner, but realized when I was almost home that they gave me the WRONG PRESCRIPTION. The meds were for a toddler, let me repeat that,... More...
    vmad's Picture   vmad    0 Comments   Comments
  • Complaint

    I have a complaint about my CVS pharmacy or should say Ex - pharmacy. I have been on blood pressure medication for some time. This pharmacist would Not fill my medicine because it was 3 day early my insurance will cover it 3 days early. Not only that I was completely out of them. Those key chains that the pharmacy sells to carry your meds in fell off is why I was out of them I couldn't wait 3 day to take Blood Pressure medicine so my Doctor had to call them in some where other then CVS I guess they don't care if you live or die. This CVS is in New Smyrna Beach Fl. More...
    (Delivery Services)
    liveordie111's Picture   liveordie111    0 Comments   Comments
  • Newtown CVS nightmare!

    Horrible customer service especially in the pharmacy. You should really train your associates because the only one who is helpful and knows what she is doing is Mayra. Lauren is extremely rude and has no people skills you really shouldn't have someone like that in customer service. I was charged for multiple prescriptions, and then given a store credit even though i paid by a debit card because i didn't have my original receipts on me. They gave me a store credit towards a different prescription even though i shouldn't have been charged for that one either. They finally... More...
    lily20141981's Picture   lily20141981    0 Comments   Comments
  • Horrible Customer Service at store #2235

    So the manager Manny or whatever he is was so rude! He talks disrespectfully to customers. Of all the CVS' I have been to, all have been very nice and pleasant. However, this specific store has gotten so much worse after some of the new management; especially Manny. Before, I would have no problems with any one at this store, but ever since he came, he tries to limit everything and rarely tries to accommadate any customers. I really hope CVS thinks twice before keeping him in the company. I will never go to CVS again just because of this one guy. More...
    kismin11's Picture   kismin11    0 Comments   Comments
  • Unprofessional Pharmacist at Store #6106 should be fired

    I normally am satisfied with CVS pharmacies ut my most recent experience has left me infuriated. I went to store #6106 in Kennesaw, GA to fill mediations that I have taken for years and that at other CVS pharmacies I have never had a problem filling.The pharmacist that works at store #6106, Pauline Zagame, refused to fill my medications. It seems that Pauline not only believes she can act like a doctor but that she knows better than my own psychiatrist, whom I have been seeing for years. Pauline said she wasn't comfortable filling my medications because she doesn't believe I... More...
    (Medical, Dental Services)
    sjane618's Picture   sjane618    0 Comments   Comments
  • rude pharmacist

    I have alot of health issues. Ovarian cancer, 2 slipped discs,2 pinched nerves, sciatica, cracked vertebrae, and a compressed disc fracture. I sent my husband to get my meds after 16 hours in the emergency room. He has not been mailed his license yet but has an in-date photo ID that they could not take. I understand policy to the fullest however a man named Keith McCain asked my husband what was he doing driving without a license. I then came up there, barely walking with my cane and was yelled at and when I said it was none of his business he replied that it was and he would call the... More...
    (Shopping, Chain Stores)
    Shannonsykes's Picture   Shannonsykes    0 Comments   Comments
  • The stores are disgusting! What happened?

    I have shopped at CVS for years and recently began noticing that the two locations closest to my home are very dirty. There are stains and gum all over the place. I recently traveled to visit family and happened into another CVS and it's was disgusting as well. I was due for a flu shot but have decided to get it elsewhere. I shopped at both a Walgreens and a Rite Aid this month and find them to look much cleaner. What are you people doing to make your stores look so bad? More...
    (Shopping, Chain Stores)
    RGranger's Picture   RGranger    2 Comments   Comments
  • The grinch is alive and well with this corporation

    im sure the ceo's of cvs will be sitting at home with their families on christmas. unlike many hardworking employees that get to go into work on Thanksgiving, Christmas Eve and Christmas day. Dont you think that its important to maintain holiday hours at this time of year firstly and foremost as a religous observance for those who are christians. jewish obseve their holidays without any quarms. im sure your precious corporation will not suffer grately to have set store hours these particular holidays 9am to 3pm for example. this allows your employees one of which is my son by the... More...
    (Holiday shopping reviews)
  • CVS- low count pills very often!!!!

    I picked up medecines from Cvs today and found 20 pills short of the refill amount, instead of 100, i was given 80 pills!!!!!!! When i called Cvs and explained the situation to them the staff was rude and did not apologise for the mistake on their part, bad attitude is what i got, i am a senior citizen i have to take a bus and go all the way to CVS to collect the medecines which they short filled, they should have the courtesy to apologize and mail the medecines to me..... This happens once too often !!!! Its wrong and someone responsible in this branch should set things right!!!! More...
    (Medical, Dental Services)
    Patpatel's Picture   Patpatel    0 Comments   Comments
  • New pharmacist continues to make my life even harder

    I have used the CVS in Eagan MN on Johnny Cake Ridge rode for the last 7 months (when I moved to the area I transferred my scripts). I have a rare genetic disease called Ehlers Danlos Syndrome and I take a handful of medication so when I transferred to this store I immediately introduced myself to the pharmacist (Joe) and told him we would be getting to know each other better as I have all these medications. He was very nice, extremely good at his job and genuinely cared about the well being for his customers. And this is probably the reason he got a promotion and had to move up within CVS.... More...
    (Medical, Dental Services)
    Jlea51515's Picture   Jlea51515    0 Comments   Comments
  • Bad service and disrespect, accusing of stealing.

    This is the worst store ever! I went to shop at the CVS in ditmas avenue in Brooklyn. I had bought some crackers for my brother. Their machine froze during the process and I had to pay again. Then, I notice a man watching me. As a young girl, it's normal to get scared. I walked around the store and I noticed him following me. I told the worker there and she ignored me. I was so scared that I walked out of the store and took out my phone to call my mom. The man calls me from behind and he says he wants to see my receipt. I ask him for his badge or card. He shows it with cvs on it. He... More...
    (Shopping, Chain Stores)
    Rating0866's Picture   Rating0866    0 Comments   Comments
  • CVS mixed up prescriptions failure to check inventory

    Went to pick up prescription for son and grand daughters after receiving a call that they were ready and not only had they mixed up prescriptions (putting one under the wrong childs name) they didn't have the medication for my son at all after verifying it was filled. They said tthey will order it and that it should be at the store by 3 the next day. Sent my daughter in at 5 the next day and they told her they didnt have it in stock. I called them and they double checked and found it in inventory they said they hadn't had time to put it up. Not only was all this a hassle but the... More...
    (Shopping, Chain Stores)
    ldowell's Picture   ldowell    0 Comments   Comments
  • Printing pictures on-line

    When I started use this service it was said that it take 1 hour to print my pictures. When I completed my order new message came :"you will receive a separate email when it is ready for in-store pick-up". After 3 hr nothing happened. I came to the CVS and found out that my order in not ready and saw five sellers who didn't anything. Explanation was: "you have to wait e-mail confirmation that your order are ready". Next day after 24 hr there was no e-mail and I called to the CVS. My order still wasn't ready. I canceled it and will not use this service anymore.... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Eugenii's Picture   Eugenii    0 Comments   Comments
  • CVS Pharmacy messes with people's health!

    This CVS Pharmacy is by far the worst pharmacy I have ever had the displeasure of using. For the sake of your own health, please do not use this pharmacy. During the course of a couple of months of using this pharmacy I had constant problems. Most, though not all, of the staff were rude and either unwilling or incapable of answering questions about medication. On multiple occasions they failed to fill my prescriptions on time and I was forced to go weeks without necessary medications. The final straw was a very important medication I could not afford to miss even a day of. I had 1 refill... More...
    (Shopping, Chain Stores)
    kbodetti's Picture   kbodetti    0 Comments   Comments
  • CVS Pharmacist accused of GOD complex!

    I had a scheduled surgery in place with my physician. Several days prior to the surgery (4 to be exact) I dropped off my prescriptions to pick up the day before my surgery. One of the prescriptions Percocet for pain. after picking up the prescription and taking it after my arrival home, I discovered it was NOT ther Percocet! Keep in mind, I PAID CASH FOR MY SCRIPTS SO AS NOT TO HAVE TO ARGUE WITH AN INSURANCE COMPANY ETC. I called the pharmacy, store 7841 and spoke to pharmacist Khan. She informed me they had substituted my script for roxicet? I immediately ask who authorized it and... More...
    (Medical, Dental Services)
    carefree2015's Picture   carefree2015    0 Comments   Comments
  • CVS Pharmacy 6216 Fern Creek, KY

    I have United Healthcare insurance and have no choice but to use CVS pharmacies or CVS Caremark mail order. CVS 6216 Fern Creek, KY has the most unprofessional pharmacist and assistants. They sometimes do not have the medecine to fill my perscription and I have to wait another day to get it. When I use the drive thru you wait forever in line. How long does it take help a customer pick up a RX. It's probally because they did not have it ready which is a problem I have a lot too. Since I don;t have a choice on where I can get my RX I am at least going to go to another store. This... More...
    Ritasavage's Picture   Ritasavage    0 Comments   Comments
  • Worst experience in my life

    I just want to let everone know I "use" to love cvs until today.... I went to cvs at el monte and las tunas and I was kicked out because a manager or whatever she was said my friends and I look shady if I didn't pay now for my stuff I have to leave. How outrageous!!! She said we looked shady and was taking too long. Never in my life have I experience this and she said she had call the cops and don't care if we were going to buy anything. How can cvs hire such rude people with no customer service. I will never go into another Cvs again!!!!!!!!!!!!! If your a person... More...
    (Shopping, Chain Stores)
    Yesimcandy's Picture   Yesimcandy    1 Comments   Comments
  • Salary complain

    I just want to complain that not all CVS staff is rude. Some of the staff do love what they do and care about the costumer. They try to work as hard as they can to get the scripts ready for every costumer. I dont think its fair to judge all employees the same just because some of the employees dont care and dont love what they do. These careless employees are bringing the good employees down not only in reputation but salary wise. I have it known from a great sorce that CVS does not evaluate their employees individually for their own individual work but get evaluated as a whole and it... More...
    (Medical, Dental Services)
  • Poor customer service and follow through!

    2 weeks in a row CVS Millersville MD has "no record" of rxs phoned in by Doctor's office. I was sitting there listening to the phone call in. Staff appears busy but customer service is NON EXISTENT and there is no follow through and excessive wait times for rxs to be filled or even to make eye contact with a staff member. I don't have this experience at any of the other local pharmacies so it will be easier to discontinue use but I have gone here for 2 years with pretty much the same crappy service. More...
    (Medical, Dental Services)
    Rstach's Picture   Rstach    1 Comments   Comments
  • pharmacist who does not card about patients

    I went to cvs pharmacy on Carroll road/ Lima road in Fort Wayne Indiana to pick up my cancer medication. They were just beginning to bliss, however I was there before they did. The pharmacist told me that they were closing. I was there when they begin to let the gate down. I am a cancer patient, and all I wanted was my medication! The pharmacist was too concerned about going home to even care. Perhaps because I'm African American as well. J know this was wrong of him, because I am a pharmacy student, and we were taught that patients come first!!!!! You all need to talk to those... More...
    Jackson23r's Picture   Jackson23r    0 Comments   Comments
  • CVS Outrageous Prescription Charge for Fluconazole

    On December 19, 2012 we took a prescription into CVS for Fluconazole. The tech advised us that for 60 tablets the price would be way over $200. She advised that if we took the Rx to Fry's, it would be much cheaper. Thinking the savings would be negligible, we went ahead with 30 tablets at a cost of $106.99. Requiring a refill, we had the Rx moved to the Fry's store close to our home and were absolutely mortified when we got 60 tablets January 11, 2013 for $16. What a total ripoff - you can rest assured that will be the last Rx we ever take into a CVS store. More...
    (Shopping, Chain Stores)
    raydeo's Picture   raydeo    0 Comments   Comments
  • Customer

    Elizabeth City, NC.Let me say this....The Pharmacists overall are very polite and professional.The Store Mgr and Pharmacy Techs should be replaced ASAP.The customer service is non-existent within the two latter catergories. I think firing the Mgr and Pharmacy Techs would be a start.I think 8 visits to have one RX filled since the beginning of Sept 2012 is rediculous.My Provider says it's the responsibility of the pharmacy to request Pre Authorization and the Lead Pharm Tech Mgr has repeatedly lied to my face saying she's "faxing it right now."She's no HELP at... More...
    (Medical, Dental Services)
    AdpZmom's Picture   AdpZmom    0 Comments   Comments
  • Poor attention to customer's problems in pharmacy

    CVS in Apollo Beach Florida - We have used this store since moving to the area and the pharmacy staff recently have become unacceptable. Meny times when you need to use the pharmacy you are not feeling well and the lack of concern is upsetting. My doctor's office called in a RX that was in error. I had refused to accept the medication on a previous pickup. They put it back for pick up and then called us letting us know it was there. I was expecting another refill and assumed it was that medication and my husband had picked it up for me. I returned it explaining the problem, $10 due... More...
    dandy's Picture   dandy    0 Comments   Comments
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